A Victorian house auction house has admitted its website is in “disarray” after it suffered an “Internet outage” during the latest round of house sales.
The site is showing “significantly lower” traffic than usual for an auction held at the Carlton and Swanston streets, Melbourne’s main shopping precinct, and has “a significant delay” to its expected closing date of Tuesday.
The auction is due to begin at 11am local time.
The Melbourne House Auctioneer, which operates the site, said it had experienced “a server outage” but that “a fix is in place” to allow “the auction to resume as soon as possible”.
It said “an estimated 60% of the bids” were “under the table” and it was working to restore it as quickly as possible.
But it said it was also facing “significant delays” and had “no certainty” of “a satisfactory closure date”.
“The website has been experiencing significant traffic issues, and we have no assurance of an optimal timeframe for the auction to begin,” the company said in a statement.
The problems came to light after the Victorian house auctions regulator said it would be investigating a complaint about the auction house.
It said it “is also investigating whether the site’s operation has breached the terms of service”.
The regulator, which runs the auctions, said in an email to The Sunday Telegraph that “we have received reports that some members of the public have been unable to access the site”.
“This has resulted in the site not displaying the desired amount of information.
The site has been used since the Victorian Civil and Administrative Tribunal ruled in 2010 that Victorian house sales laws were broken and should be changed to ensure that the law did not apply to overseas sales. “
While the site is currently not functioning normally, we understand that the issues could be resolved in the next 48 hours.”
The site has been used since the Victorian Civil and Administrative Tribunal ruled in 2010 that Victorian house sales laws were broken and should be changed to ensure that the law did not apply to overseas sales.
In a statement, the Victorian House Auctioneers Association (VHAA) said the site “has been operating smoothly since the auction of the home of our chairman, Dr Michael D’Aubuisson, in May 2018”.
“In the meantime, we have been working closely with our legal team to make sure the website is operational as quickly and smoothly as possible,” the statement said.
“The auctioneer is currently working on a solution to address the issues and we will be working closely to resolve them.”